Terms & Conditions – Privacy Policy – FAQs © 2011 Lions Parking Ltd.
Parking Notices FAQs:
1. Do you have the authority to fine me?
Our notices are not classified as fines as only organizations authorized by statute may issue tickets or impose fines (such as a Municipality). The amount we claim on our notices represents the debt owed to Lions Parking under the terms of the contract entered into when you park on one of our facilities.
2. Why are the Parking Notices so expensive?
The amount charged is a reflection of the additional cost for patrolling the locations, enforcing the regulations, and collection activities. The amount of the notice is reduced if paid within a set period as it eliminates the need for additional administrative expenses such as vehicle license plate searches and collection activities; this amount is credited back to the patron in the form of a reduced fee.
3. I Paid for Parking why did I Receive a Notice?
Please review your notice carefully to identify the reason why it was issued. It is possible that you had paid for parking but were in violation in some other way, such as being parked in a reserved stall, parked over two stalls, or utilizing a handicap stall without proper identification.
4. I have Monthly Parking why did I get a notice?
If you were parked incorrectly (fire lane, reserved space) you may receive a notice. If vehicle license plate was not properly registered, you may call the office to explain your situation and they will forward the information to the field to help prevent your vehicle from receiving a notice.
5. Why Don’t You Just Tow Vehicles?
Towing can be very expensive and inconvenient for the vehicle owner, and we only use it as a last resort option. We reserve the right to tow any vehicle parked without permission. As a general rule, we may tow under the following circumstances:
• Unauthorized use of a reserved parking stall
• Blocking a laneway, fire lane or
other vehicle
• Vehicle leaking fluid or presents a danger to others
• Overdue payment
notice(s)
6. What Happens If I Do Not Pay?
If the debt owed to us is not paid within the time frame set out on the notice, the matter will be referred to a collection agency. If your vehicle is again parked on one of our locations without authorization (monthly pass/decal or meter receipt) your vehicle may be towed. We also reserve the right to:
• Sue you in court for the unpaid dept
• Take any other action that we are entitled to under the law
7. How Did You Acquire My Name and Address? What is Done With this Information?
As a parking operator, we are required to abide by strict confidentiality standards as set out in each province. Operators that abide by these standards are entitled to access provincial vehicle ownership records. Our agreement with the province allows us, based on license plates, to obtain basic information on vehicle’s owner including their name and registered address. This information is permitted by the freedom of information and personal privacy laws in your province or state of residence. The personal information obtained is limited to only official employees of Lions Parking and strictly controlled.
The information is restricted in use and can only be accessed for the purpose of
following up on outstanding notices and or initiating legal proceedings if required
and only by authorized employees.
Lions Parking does not provide this information
to any third parties with the exception of the delivery of notifications, and registered
debt collection agencies. The debt collection agencies are held to strict confidentiality
standards as outlined in the provincial privacy legislation and/or debt collection
legislation.
8. Is the Issuance of Notices Legal?
We follow all the guidelines required for the monitoring and issuance of notices.
Lions Parking fully complies with all local parking by-
At Lions Parking we believe that we are entitled to be paid for parking privileges provided to visitors while parked at our locations or for those authorized to be parked at a particular location for a specified amount of time. By issuing notices we are able to avoid the towing of vehicles whenever possible.
9. How can I dispute a parking notice?
We would like to ensure that all our guests are treated fairly. From time to time, there may be a parking notice issued in error, or perhaps the reason for issuance needs further clarification. If you would like to discuss or further dispute your notice, please send us and email to info@lionsparking.com or you can send a letter to the address on your notice.
10. How do I pay for my notice?
You may make an online notice payment through our secure payment page, or you may mail in your payment to the Remit Payment To: address located on the front of your payment notice.